FTS Mug

• Processing Time:

  • In-Stock: 1-3 business days to leave the warehouse.

• Shipping Methods:

  • Standard: USPS

• International Shipping:

  • Buyer pays customs/import duties and taxes; these are not included in checkout.

  • Transit times can be significantly longer (6-14+ days).

• Tracking & Delivery:

  • Delivery dates are estimates; carriers handle delays.

  • Not responsible for lost/stolen packages, but contact the seller if not received within a certain timeframe (e.g., 21 days).

Return & Refund Policy

We will accept any unwashed/unworn/undamaged merchandise items for return or exchange within 30 days of shipment for domestic orders and within 60 days of shipment for orders outside of the United States. An item is considered damaged if pet hair, smoke, personal fragrance products, or other household odors are detectable.

FTS will not accept for return or exchange any packaged non-wearables including CDs, DVDs, or videos once opened. There are no refunds, returns, or exchanges for digital downloads; all sales are final. All returns, credits, and exchanges are evaluated and provided at the discretion of FTS.

Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. Postage for returns/exchanges is the customer's responsibility coming back to us. We cannot issue refunds for merchandise not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.

For Returns: Initiate your return by emailing us at fts@foundrytownsurvivors.com  BEFORE you ship the item you wish to send back. Please include the reason for your return.

• A note detailing your REASON for return

• ORDER NUMBER

• FULL NAME & ADDRESS

We typically process returns and exchanges within 5-10 business days, however processing times may be subject to delays during and following major releases, sales, and the holiday season. We appreciate your patience and understanding. Return and exchange windows will be adjusted accordingly. If you have any concerns about a return or exchange that you’ve sent us, please open a support ticket and our support staff will address them directly.